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Care processes
Care processes and the governance of care
request for care
request for care provider activities

Care processes
Care processes and the governance of care
- care process
  set of interrelated or interacting care activities which transforms inputs into outputs
- continuity of care process
  care process, encompassing all care provider activities and other prescribed care activities, that addresses identified or specified health issues
- input health state
  health state at the start of a care process
- output health state
  health state at the end of a care process
- request for care
  request for care provider activities
- request for initial contact
  first request for care concerning one or more specific health matters to be assessed by a care provider
- referral
  request for care where a care professional asks a care provider to make a care commitment for a care period mandate
- request for service
  request for care where a care professional asks a care provider to perform one or more care provider activities
- reason for request for care
  motive for a request for care
- care process evaluation
  care evaluation where a care process is evaluated against requirements

request for care

request for care provider activities

demand for care

EXAMPLE 1 An emergency call to a General Practitioner for a home visit at night.

EXAMPLE 2 A request for an appointment at a cardiology outpatient department.

EXAMPLE 3 A request for the intervention of a community nurse.

Note 1 to entry: A request for care may be expressed either by the subject of care or on their behalf.

Note 2 to entry: A care provider may accept, refer or decline a request for care

Note 3 to entry: A request for care could result in a care assessment concluding that no other care activity as care investigations and/or care treatments) should be performed.

Table 1. Specializations / Generalizations of **request for care**
Specialization of			Generalization of
event			initial request for care
			referral
			request for service

Table 2. Associations of **request for care**
Association from		Association name		Association to
0..*	care provider	accepts or declines		1..*	request for care
1..*	request for care	asks for		0..*	care provider activity
1..*	request for care	concerns		1..*	health matter
0..*	care actor	expresses		1..*	request for care
1..*	request for care	justifies		0..*	request mandate
0..*	care professional	manages demand		1..*	request for care
1..*	reason for request for care	motivates		1..*	request for care
0..*	care provider	receives		1..*	request for care
0..1	request for care	triggers		1..1	care period mandate

request for careUML Representation — Figure 1. request for care (UML Representation)